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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy Arnett

December 4, 2025

5  out of  5
rating by Judy Arnett
"Julie at Tim McKenzie State Farm was very Pleasant and explained everything I needed to know. Very easy to deal with. And got my car insurance at a very good price."
We responded:
"Thank you for the great review! We’re thrilled Julie made everything easy to understand and helped you find a fantastic price on your car insurance. If you ever need anything else, we’re just a call away—happy driving! 🚗👍"
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Bob Lillie

December 4, 2025

5  out of  5
rating by Bob Lillie
"The review of our policies was very detailed and accomplished in a very professional manner and sucontly. It was a good review of all of our coverage."
We responded:
"We truly appreciate your thoughtful feedback! We're glad to hear that the review of your policies was clear, professional, and thorough. It's important to us that you feel confident and well-informed about your coverage. Please don't hesitate to reach out if you have any questions or need further assistance!"
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Rachel G

December 2, 2025

5  out of  5
rating by Rachel G
"Very polite and prompt! Payton was very thorough, knowledgeable and kind. He took the initiative to reach out to me and see if I was interested in State Farm after I was window shopping for a new car insurance policy; without coming across as pushy. He worked with my schedule to meet with me and made sure to explain things in greater detail to me than the website did so I knew what I was adding/removing and what features to prioritize. His recommendations on my policy were things that would help me while staying within my budget, not just trying to upsell me to the most expensive package. The policy I ended up settling on had more coverage and was vastly cheaper than the other insurance companies I looked at. I just signed up with them, so only time will tell of course, but based off of my first interaction, they're very wonderful here and care very much about their customers and working with you."
We responded:
"We appreciate your detailed feedback! 🌟 It sounds like Payton provided the helpful, non-pushy service we strive for. We're thrilled we could offer you better coverage at a great price! Welcome to the family! 👋"
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A Hensley

December 2, 2025

5  out of  5
rating by A Hensley
"Paytons customer service was exceptional from start to finish! He made this a smooth transition to assist me with switching my home and auto insurance policies to State Farm. I would highly recommend using Tim McKenzie State Farm agency."
We responded:
"That's fantastic to hear! 🎉 We're so glad Payton made your home and auto insurance switch in Tim McKenzie's agency a smooth one. Thanks for the kind words! 😊"
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Sydney Davis

December 1, 2025

5  out of  5
rating by Sydney Davis
"Nice insurance"
We responded:
"Thanks a bunch! We like to think our insurance is as nice as your smile! 😊 If you ever need anything else, we’ve got you covered! 🚗💼✨"
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Michael Nowicki Silverwater Labs

December 1, 2025

5  out of  5
rating by Michael Nowicki Silverwater Labs
"The service has been amazing. Payton and Annette has helped answer all my questions. Also saving me hundreds of dollars per month. I have even referred my mother in law and my children. Thanks again you really have made buying insurance hassle free."
We responded:
"Thank you so much for the awesome review! Payton and Annette are blushing over here 😄 We’re thrilled to hear they could save you hundreds and make insurance hassle-free (because who wants hassle, right?). Your mother-in-law and kids are now officially part of the cool insurance club! Thanks for spreading the love – we promise to keep the amazing service coming! 🚀🎉"
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Vickie Keller

December 1, 2025

5  out of  5
rating by Vickie Keller
"Thank you Julie, you made this so easy to get our condo insurance. We are happy we called your company!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Julie made the process easy for you. It means a lot to us that you chose our company for your condo insurance. We're always here to help whenever you need us!"
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Kara Macklin

November 25, 2025

5  out of  5
rating by Kara Macklin
"Spoke with Payton today regarding getting renters insurance with State Farm and he was such an amazing help! Wonderful customer service & very helpful in getting me the most coverage for the best cost!"
We responded:
"Thank you for the kind review! We’re glad to hear Payton was able to help you find the right renter’s insurance at a great price. Our team at Tim McKenzie – State Farm Insurance Agent appreciates your trust and is always here if you need anything!"
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Breeanna Lines

November 24, 2025

5  out of  5
rating by Breeanna Lines
"Service was amazing. Very helpful with explaining every detail!"
We responded:
"We truly appreciate your wonderful feedback! We're thrilled to hear that you found our service helpful and that we could clearly explain every detail. Your support means a lot to us, and we look forward to assisting you again in the future!"
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Christa Noel

November 23, 2025

5  out of  5
rating by Christa Noel
"Excellent customer service! I appreciate the detailed explanation of insurance options. No hard sell or pressure to buy unneeded policies."
We responded:
"Thank you for the great feedback! We’re glad you appreciated the clear explanation of your insurance options and our no-pressure approach. We’re always here if you need anything!"
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Parker Larocque

November 21, 2025

5  out of  5
rating by Parker Larocque
"Payton was able to get me the lowest quote for car insurance out of all the companies I looked at with really good coverage! He answered every question and explained my policy thoroughly to me so I knew what I was paying for. Looking forward to working with him in the future."
We responded:
"Thanks for the great shoutout! Payton’s mission is making sure you get the best coverage without any head-scratching moments. We’re pumped to hear you felt fully in the know and scored the lowest quote out there. Can’t wait to keep working together and keep those good vibes (and great rates) coming! 🚗💡🙌"
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Aj Nicely

November 21, 2025

5  out of  5
rating by Aj Nicely
"Payton really made sure I knew what I was getting into . Dude really know his stuff !! & you can’t beat their rates . I saved around 100 a month switching to state farm with these guys ."
We responded:
"Thanks a ton for the awesome review! Payton’s basically our in-house insurance wizard, so we’re glad he could work his magic for you. Saving $100 a month? Now that’s what we call a win-win! Welcome to the State Farm fam! 🎉🚗💰"
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tyra russell

November 20, 2025

5  out of  5
rating by tyra russell
"Everyone that I have talked to at this office has been very kind and great with answering questions"
We responded:
"We’re doing a happy dance after reading your review! 🕺💃 It’s awesome to hear that everyone at our office has been kind and great at answering your questions. Thanks a bunch for sharing the good vibes – we can’t wait to keep the good times (and great answers) coming!"
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Daryl Reid

November 19, 2025

5  out of  5
rating by Daryl Reid
"Tim and Peyton are the best! They have explained and walked me through everything! Helping me to understand everything I needed to know! Best DUO to have ever!!"
We responded:
"Thank you so much for the awesome shoutout! Tim and Payton are thrilled to hear they made everything clear and easy to understand. They truly are the ultimate dynamic duo! We’ll keep the great teamwork and good vibes going strong! 🚀😄"
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Lori Herrera-Cambron

November 19, 2025

5  out of  5
rating by Lori Herrera-Cambron
"Julie was able to help get me great coverage for the lowest price. I appreciated the time and effort to walk me through the process. She treated me with the utmost care. Thank you, Julie ☺️!"
We responded:
"We truly appreciate you taking the time to share your experience! We're thrilled to hear that Julie was able to find you great coverage at the best price and that she made the process easy and comfortable for you. Your appreciation means a lot to us, and we'll be sure to share your wonderful feedback with Julie. Thanks again for choosing us! 😊"
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Stephanie Meade

November 15, 2025

5  out of  5
rating by Stephanie Meade
"Julie, an agent in Tim's office, was super helpful, easy to talk to and understand. She offered suggestions on products and services that I felt were actually needed and didn't pressure me into anything. She was also very easy to reach over the phone."
We responded:
"Thank you for the wonderful feedback! We’re glad to hear Julie was so helpful and easy to work with. We appreciate you taking the time to share your experience!"
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Vivian Gilbertson

November 15, 2025

5  out of  5
rating by Vivian Gilbertson
"Tim helped me sort out coverage after buying a new car, and I really appreciated how straightforward everything was. Highly recommend him for car insurance in Centerville Ohio."
We responded:
"Thanks so much for the review! We’re glad Tim could help make your new car insurance in Centerville easy and straightforward. We appreciate the recommendation!"
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Victoria Blanton

November 11, 2025

5  out of  5
rating by Victoria Blanton
"Tim and his crew are very helpful with all my needs! They help me get the lowest price and most benefits possible. They are all also very kind and patient."
We responded:
"Thanks for the great review! Tim and the team are all about making sure you get the best deal and a smooth experience. We’re happy to help and appreciate you noticing the kindness and patience along the way!"
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Olivia Heilshorn

November 7, 2025

5  out of  5
rating by Olivia Heilshorn
"Payton is an awesome guy, so helpful and eager to find the best deals. I appreciate him."
We responded:
"Thanks a ton for the shoutout! Payton’s mission to hunt down the best deals is basically his superpower — we’re glad it made your day! We’ll be sure to pass along your kind words and keep the awesome vibes coming! 🚀✨"
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Evan Staffieri

November 5, 2025

5  out of  5
rating by Evan Staffieri
"Payton was a pleasure to work with, and I know Tim personally. Hands down the best guy I know to be dealing with in this industry! Thank you McKenzie family for doing and being the best you can!"
We responded:
"Payton and Tim are truly rockstars, and it’s wonderful to hear they made such a positive impact! The McKenzie family really knows how to bring their A-game, and your support means the world to all of us. Here’s to more great moments and awesome teamwork ahead! 😊🎉"
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Alex Drury

October 31, 2025

5  out of  5
rating by Alex Drury
"I got the pleasure of speaking with Peyton, he was very knowledgeable and was able to walk me through exactly what I wanted/needed. He didn’t make me feel pressured like most companies. If you call ask for Peyton!"
We responded:
"We’re so glad to hear you had a great experience with Payton! He takes pride in providing clear, pressure-free guidance to help you find exactly what you need. We’ll be sure to pass along your kind words to him. Thanks for recommending Payton – we look forward to assisting you again whenever you need!"
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Sarah Davis

October 31, 2025

5  out of  5
rating by Sarah Davis
"Tim and Payton were extremely helpful at the process of switching my auto and home insurance! Their knowledge and professionalism was worth switching, even if I didn’t save hundreds of dollars, but I’m glad that they were able to do all of the above! Payton was so quick at his responses/follow ups going above and beyond for me. He was made for this industry!! I highly recommend this duo for an efficient reliable source when searching for insurance!"
We responded:
"We’re delighted to hear that Tim and Payton were able to make your switch to auto and home insurance smooth and stress-free! Their knowledge and dedication truly shine, and it’s great to know Payton’s quick responses and follow-ups made a difference for you. Your recommendation means a lot to us, and we’re happy to have earned your trust as a reliable and efficient insurance source. Thanks for choosing our team!"
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Patrick Stanfield

October 30, 2025

5  out of  5
rating by Patrick Stanfield
"Professional and got me a great deal"
We responded:
"We’re happy to hear you had a great experience and got a fantastic deal! Looking forward to helping you again in the future."
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Logan Hawk

October 30, 2025

5  out of  5
rating by Logan Hawk
"Payton and everyone he works with have all been wonderful. He is very helpful and is sure you are knowledgeable of everything he can get you covered with. He is quick to answer all questions and take care of what you need. Thank you so much Payton!"
We responded:
"Payton and the crew are grinning from ear to ear after reading this! They’re on a mission to keep you covered and your questions answered faster than a superhero on a caffeine boost. Glad to have you in the family—here’s to many more quick fixes and helpful moments ahead! 🚀😄"
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Tracy Jenkins

October 30, 2025

5  out of  5
rating by Tracy Jenkins
"Great customer service! I had several quotes when shopping for insurance in the fall of 2024. I knew Tim McKenzie's office was different. I have been very pleased working with them this past year."
We responded:
"Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer service. Your satisfaction is our top priority."